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ADAPT Membership Terms

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These terms form the agreement between Workspace Advisory T/A ADAPT Workspace, company number 15168976, registered at 19 Highfield Road, Birmingham B15 3BH (“ADAPT”, “we”, “us”) and the office space provider named on the Order Form (“the Member”, “you”). They apply to business members only.

These terms set out how membership works. Your Order Form sets out the commercial detail: your buildings, your fees, your dates and your term. Where the two conflict, the Order Form takes precedence. Together they are your agreement with us.

This agreement takes effect from the date you complete registration, not from the date your first payment is taken.

1. Definitions

Membership Location
a postcode area listed in the Schedule, as updated by us under clause 2.d.
Broker Location
anywhere that is not a Membership Location. Our Standard Terms apply there.
Membership Building
a building of yours in a Membership Location, included on your Order Form.
Standard Terms
the ADAPT Standard Terms for Flex Providers, under which we introduce Clients on a commission basis, as amended from time to time.
Introduction, Client, Client Agreement, Payment Amount, Introduction Fee
as defined in the Standard Terms.

2. Commercial Models

  1. We run two commercial models. Which applies depends on where the building is, not on who you are or which agreement you signed first.
  2. In a Membership Location you pay a monthly fee per building. No commission or introduction fee is payable on any Client Agreement for a Membership Building.
  3. In a Broker Location we work on commission under our Standard Terms, and an Introduction Fee is payable under those terms.
  4. The Schedule lists the current Membership Locations. We may amend it on 30 days’ written notice. If a location where you hold a Membership Building ceases to be one, that building stays on the membership model until the end of your current term.
  5. Membership is available only for buildings in Membership Locations.

If you hold buildings in both

  1. Both models apply to you at once, each to its own buildings.
  2. Under clause 1.a of the Standard Terms, any Client we Introduce to you is an Introduction to every workspace in your portfolio, not only the building the enquiry named. That applies to Clients arising from your membership as well.
  3. So if a Client reaches you through your membership and then signs a Client Agreement for a building in a Broker Location, an Introduction Fee is payable under the Standard Terms. Nothing is payable if that same Client takes a Membership Building.
  4. Where you hold buildings in a Broker Location, you accept the ADAPT Standard Terms for Flex Providers in respect of those buildings, available at adaptworkspace.com/standard-terms. Those terms govern Introductions, Introduction Fees, and how they are notified, disputed and paid.
  5. This agreement and the Standard Terms operate alongside one another. Neither supersedes the other, and clause 5.a of the Standard Terms does not displace this agreement for Membership Buildings.

3. What we provide

  1. A listing for each Membership Building on the ADAPT website, showing your available space and pricing.
  2. A login to the ADAPT provider portal to manage your buildings, listings and availability yourself.
  3. Marketing campaigns in your area, built, run and funded by us, and optimisation of your listings by our team.
  4. Enquiries from that marketing, passed to you directly with the occupier’s brief where we hold one.
  5. Monthly reporting.

We do not guarantee any number, quality or value of enquiries, or that any enquiry will convert. What we commit to is consistent campaign activity in your area.

Before your listings go live. From registration you get portal access so you can build your profiles and set availability ahead of launch. We may run warm up campaigns before your live date; any enquiries from those come to you on the same basis and at no extra charge, and clause 2 applies to them in full. Your live date is on your Order Form.

4. Your obligations

These are conditions of membership, not preferences. Your listings are what our marketing sends people to.

  1. List your full office inventory for every Membership Building, including space currently let. Occupied space must be marked as let, with its expected availability date where known.
  2. Review every building in the portal at least once each calendar month, and update availability within five working days of space being let or released.
  3. Supply images and floorplans of commercial marketing quality: sharp, well lit, and at least 1,920 pixels on the longest edge, with floorplans legible and to scale.
  4. Provide information as required on your building location, services, amenities and unique features to enable our team to create a full marketing profile.
  5. Respond promptly to enquiries we pass you, and keep your nominated enquiry contact current.
  6. Log activity including viewings, deals and enquiry updates in the portal.
  7. Ensure everything you upload is accurate, lawful, not misleading, and that you hold the rights to it.
  8. Keep your portal login secure and do not share it outside your organisation.

We may decline, edit or remove material falling below these standards. If a building is not updated for two consecutive calendar months we may suspend its listings until it is, with no refund for that period. Persistent failure to keep listings current is a material breach and we may terminate on written notice.

5. Fees and payment

  1. Your membership fee, any onboarding fee, the date your first payment is taken and any agreed portfolio rate are set out on your Order Form. All fees are exclusive of VAT.
  2. Payment method: credit or debit card only, collected automatically in advance through our payment provider. You authorise us to charge your nominated card. We do not accept Direct Debit, bank transfer or invoice for membership fees.
  3. Adding buildings: additional Membership Buildings are charged at the rate on your Order Form, from the month their listings go live, and are added by written agreement or through the portal.
  4. Removing buildings: you may not reduce your number of Membership Buildings during the initial term. Afterwards, a building may be removed on 30 days’ written notice effective at the end of the current term. If a building is sold or ceases to trade, tell us in writing and we will remove it from the next billing date.
  5. Rate protection: where your Order Form records a protected or founding rate, that rate is held for the initial term and for the first renewal term. If your membership lapses or is terminated, the protection is lost and any new membership is at our rate then current.
  6. Price changes: we may change our standard rates on 30 days’ written notice. This does not affect a protected rate while membership continues without interruption.
  7. Late or failed payment: we may re-attempt collection and suspend your listings and portal access until the account is settled, and may charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
  8. Membership fees are non-refundable. No commission or success fee is payable on a Membership Building. Introduction Fees for Broker Locations are payable under the Standard Terms, by bank transfer within 14 days.

6. Term and notice

  1. Your commitment starts at registration, not at first payment. By completing registration you commit to the initial term on your Order Form, even though no money is taken until your first payment date.
  2. The initial term, the renewal term and your notice period are set out on your Order Form. Unless it says otherwise, membership renews automatically for successive twelve month terms and notice is 30 days in writing before the end of the current term. If notice is not given in time, membership renews.
  3. Either party may terminate immediately on written notice if the other commits a material breach not remedied within 14 days, or becomes insolvent.
  4. On termination your listings are archived and no longer publicly visible, and portal access ends. Fees paid or due for the current term remain payable.
  5. Termination does not extinguish any Introduction made beforehand. Introductions stay live for the period in the Standard Terms, and an Introduction Fee remains payable if a Client Agreement is signed within it.

7. Content and data

  1. Enquiries we pass you are yours to pursue. We make no representation about an occupier’s intentions, requirements, creditworthiness or ability to transact, and we are not party to anything you agree with them.
  2. You keep ownership of your content and grant us a licence to use your listing content, images, floorplans, logo and building details to market your space and the ADAPT platform while you are a member. Nothing transfers ownership of the ADAPT platform, portal, brand or data to you.
  3. We keep ownership of the marketing content we create for your listings on the ADAPT platform. That content belongs to us, and you may not use or reproduce it elsewhere.
  4. Occupier personal data. Personal data relating to occupiers and Clients that we pass to you, whether through your membership or as an Introduction, is governed by the data protection provisions of the Standard Terms, so one set of obligations applies to all occupier data however it arose.
  5. We process your staff contact details to operate your membership, as described in our privacy policy at adaptworkspace.com/privacy.
  6. Both parties will comply with applicable data protection legislation and ensure everyone authorised to access personal data is subject to confidentiality obligations. Tell us within 48 hours of any breach affecting personal data shared under this agreement, and give reasonable help with any related data subject request, complaint or regulator enquiry. This clause survives termination.

8. Liability

Neither party excludes liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profit, business, anticipated savings or any indirect or consequential loss, and our total liability in any twelve month period is limited to the membership fees you paid us in that period. We are not liable for any transaction you do or do not complete with an occupier.

9. General

  1. We may change these terms on 30 days’ written notice. If a change materially disadvantages you, you may end your membership at the end of the current term by telling us within that notice period.
  2. We aim to keep the platform available but do not guarantee uninterrupted access, and may carry out maintenance or change how it works.
  3. Notices must be in writing and may be given by email to hello@adaptworkspace.com.
  4. Nothing here creates a partnership, joint venture, agency or employment relationship.
  5. Where you operate under multiple registered company names and numbers, list them all on your Order Form.
  6. These terms, your Order Form, and the Standard Terms in respect of Broker Locations, are the entire agreement between us. They may not be enforced by a third party under the Contracts (Rights of Third Parties) Act 1999, and are governed by the law of England and Wales, whose courts have exclusive jurisdiction.

By completing registration you accept these terms.

hello@adaptworkspace.com

Schedule: Membership Locations

Current as at 18 August 2026. We may amend this Schedule on 30 days’ written notice under clause 2.d.

Membership Locations: B, CV, DE, DY, LE, NG, ST, TF, WS, WV

Excluded, and operating as Broker Locations: B1, B2, B3, NG1

All other postcode areas of the United Kingdom are Broker Locations, governed by the Standard Terms.